Skip to main content
Add as a preferred source on Google

When You're Not A Fan (of Outsourcing)

  • 05/01/17

While many college and university administrators have good experiences with outsourcing (explaining why they keep doing it and increasing the number of outsourced services), not everyone is a fan. There are two ways of measuring success: by satisfaction and business outcomes.

“Understanding that this is subjective,” says Nick Owen, expert in digital and IT transformation and member of New York-based PA Consulting Group’s management team. “I’d say the satisfaction statistic is probably 50-50, meaning 50 percent of clients believe they have had their objectives fulfilled, and 50 percent have not. And I’d say that, regarding business outcomes, probably 70 percent of clients are satisfied and 30 percent have had unintended outcomes.”

For those of you who are not outsourcing fans, check out Faculty Forward Network (FFN, facultyforwardnetwork.org). According to the website, “The FFN is an activist faculty organization that improves faculty working conditions, supports increased public investment in instruction and research, and is fighting the corporatization of higher education.”

The organization has a toolkit to help you learn more and raise awareness regarding subcontracting or outsourcing practices on your campus. The “toolkit includes:

  1. Tools for researching if your college of university is subcontracting or outsourcing services.
  2. A sample Freedom of Information Act (FOIA) requesting copies of agreements with subcontractors.
  3. An action plan for concerned community activists to prevent or call into question any negative outsourcing or subcontracting agreements.
  4. A sample letter to the board of trustees you can use to request they do not agree to subcontracting or outsourcing agreements, or rescind existing agreements.”

Find the toolkit at: facultyforwardnetwork.org.

Another resource to check out is a white paper titled “Issues and Concerns in the Privatization and Outsourcing of Campus Services in Higher Education,” which can be found at ncspe.tc.columbia.edu/working-papers/OP10.pdf.

The paper is published by National Center for the Study of Privatization of Education (ncspe.tc.columbia.edu), which “provides nonpartisan documentation and analysis of privatization in education. We conduct research, host conferences, and post working papers. Our topics range from preschool to tertiary education, both at home and abroad.”

This article originally appeared in the issue of .

Featured

  • classroom with crystal ball on top of a desk

    Call for Opinions: Spaces4Learning 2026 Predictions for Educational Facilities

    As 2025 winds to a close, the Spaces4Learning staff is asking its readers—school administrators, architects, engineers, facilities managers, builders, superintendents, designers, vendors, and more—to send us their predictions for educational facilities in 2026.

  • Texas State University Completes Stadium Renovations

    Texas State University in San Marcos, Texas, recently announced that it has completed a series of additions and renovations to its football stadium, according to a news release. Formerly known as the Bobcat Stadium End Zone Complex, the Johnny and Nathali Weisman Football Performance Center is an 85,000-square-foot expansion featuring hospitality spaces, banquet spaces, exterior concourses, and upgrades to the field house.

  • Stanford Completes Construction on Graduate School of Education Facility

    Stanford University in Stanford, Calif., recently announced the end of construction on a new home for its Graduate School of Education, according to a news release. The university partnered with McCarthy Building Companies on the 160,000-square-foot project, which involved two major renovations and one new construction effort.

  • Spaces4Learning Launches 2026 Education Design Showcase Awards

    Spaces4Learning has opened submissions for the 2026 Education Design Showcase! The awards program launched in 1999 with the goal of celebrating innovative, practical solutions in the planning, design, and construction of K–12 and higher-education facilities. EDS recognizes new developments that help achieve optimal learning environments, as well as the architecture firms that brought the ideas to life.