Skip to main content
Add as a preferred source on Google

Florida K–12 District Selects Solution for Student Device Inventory Management

  • By Matt Jones
  • 07/12/23

Miami-Dade County Public Schools (M-DCPS) in Miami, Fla., recently selected workflow management program Incident IQ as a solution for managing its inventory of student devices and for help-desk ticketing, according to a press release. The district has more than 34,000 employees and more than 330,000 students, leading to hundreds of thousands of district devices that require tracking and maintenance. It chose to partner with Incident IQ based on the solution’s user-friendly interface, time-saving automated procedures, and ability to integrate with pre-existing components of the district’s technology setup.

“Incident IQ stood out with its comprehensive platform that includes all of the features needed to operationalize the deployment of devices across a little more than 350 schools,” said Miami-Dade County Public Schools’ Assistant Superintendent, Innovation & School Choice, Daniel Mateo. “[These include] the ability to automate workflows; provide notifications; tie in insurance claims and acceptable usage policies; and track financial obligations, procurement data, and useful analytics; all while providing stakeholders with a role-based permissions policy that allows for everyone to stay informed.”

M-DCPS will use the cloud-based platform to track, manage, and support its inventory of student technology devices, according to the news release. The platform offers features like real-time updates to ensure prompt action if devices are lost or stolen. Teachers and other staff can use login data to identify devices assigned to students that haven’t been used within a certain period of time. Incident IQ’s Spare Pool feature manages loaned student devices to ensure that lost or damaged pieces don’t interfere with classwork. Finally, its ticketing system lets district staff address technology problems promptly via automations and routing features that assign reports to the correct support team.

“We are honored to be chosen as the workflow management partner for Miami-Dade County Public Schools,” said Incident IQ CEO R.T. Collins. “We understand the unique support challenges faced by large K–12 school systems like M-DCPS, and we’ve engineered our platform with the express purpose of handling needs like this at scale. This represents an enormous chance to positively impact the classroom experience for students, and we value the opportunity to work alongside our district partners at M-DCPS to support their educational technology initiatives.”

About the Author

Matt Jones is senior editor of Spaces4Learning. He can be reached at [email protected].

Featured

  • Virginia Tech Tops Out New College of Engineering Building

    Virginia Tech in Blacksburg, Va., recently celebrated the topping out of Mitchell Hall, which will soon stand as the largest College of Engineering building on campus, according to a news release. The university partnered with Skanska on the 285,500-square-foot facility, which has an expected completion date of winter 2028.

  • St. Lucie County, Fla., Breaks Ground on New K–8 School

    St. Lucie Public Schools in St. Lucie County, Fla., recently held a groundbreaking ceremony for a new K–8 school, according to a news release. The district partnered with Spiezle Architectural Group, Inc., for the design of the upcoming Ft. Pierce K–8 School, which comprises six buildings covering 215,000 square feet.

  • Wyoming District Breaks Ground on New Elementary School

    Laramie County School District #1 in Cheyenne, Wy., recently held a groundbreaking ceremony for the upcoming Mountain View Elementary School, according to a news release. The facility has an estimated completion date of summer 2028, and it will have the capacity for 650 students in fifth and sixth grade.

  • URI Cuts Underwater Ribbon on New Ocean Robotics Laboratory

    The University of Rhode Island recently held a ribbon-cutting ceremony for a new Ocean Robotics Laboratory at its Narragansett Bay Campus, according to a news release. Two students used a remotely operated vehicle to cut an underwater ribbon in a 30-by-20-foot test tank.