Skip to main content
Add as a preferred source on Google

Florida K–12 District Selects Solution for Student Device Inventory Management

  • By Matt Jones
  • 07/12/23

Miami-Dade County Public Schools (M-DCPS) in Miami, Fla., recently selected workflow management program Incident IQ as a solution for managing its inventory of student devices and for help-desk ticketing, according to a press release. The district has more than 34,000 employees and more than 330,000 students, leading to hundreds of thousands of district devices that require tracking and maintenance. It chose to partner with Incident IQ based on the solution’s user-friendly interface, time-saving automated procedures, and ability to integrate with pre-existing components of the district’s technology setup.

“Incident IQ stood out with its comprehensive platform that includes all of the features needed to operationalize the deployment of devices across a little more than 350 schools,” said Miami-Dade County Public Schools’ Assistant Superintendent, Innovation & School Choice, Daniel Mateo. “[These include] the ability to automate workflows; provide notifications; tie in insurance claims and acceptable usage policies; and track financial obligations, procurement data, and useful analytics; all while providing stakeholders with a role-based permissions policy that allows for everyone to stay informed.”

M-DCPS will use the cloud-based platform to track, manage, and support its inventory of student technology devices, according to the news release. The platform offers features like real-time updates to ensure prompt action if devices are lost or stolen. Teachers and other staff can use login data to identify devices assigned to students that haven’t been used within a certain period of time. Incident IQ’s Spare Pool feature manages loaned student devices to ensure that lost or damaged pieces don’t interfere with classwork. Finally, its ticketing system lets district staff address technology problems promptly via automations and routing features that assign reports to the correct support team.

“We are honored to be chosen as the workflow management partner for Miami-Dade County Public Schools,” said Incident IQ CEO R.T. Collins. “We understand the unique support challenges faced by large K–12 school systems like M-DCPS, and we’ve engineered our platform with the express purpose of handling needs like this at scale. This represents an enormous chance to positively impact the classroom experience for students, and we value the opportunity to work alongside our district partners at M-DCPS to support their educational technology initiatives.”

About the Author

Matt Jones is senior editor of Spaces4Learning. He can be reached at [email protected].

Featured

  • Fellowes Expands Finish and Wall-Covering Options for Architectural Wall Systems

    Fellowes Architectural Solutions has expanded the materials library for its architectural wall systems with a series of new finishes and wall-covering options intended to provide architects and designers with additional choices for commercial interiors, according to a company news release.

  • Planning with Clarity: Using AI to Make Better Campus Decisions, Not Just Better Designs

    Higher education leaders are being asked to make increasingly high-stakes decisions about campus facilities amid greater uncertainty than ever before. Social and economic pressures, shifting enrollment, and evolving learning models compete with growing deferred maintenance needs to strain even the most robust infrastructure budgets.

  • UCF Modernizes College of Hospitality Management

    The University of Central Florida in Orlando, Fla., recently completed a major renovation effort for the Rosen College of Hospitality Management, according to a news release. The project modernized 77,600 square feet worth of academic classrooms, teaching labs, and collaborative spaces to support both students and faculty.

  • URI Cuts Underwater Ribbon on New Ocean Robotics Laboratory

    The University of Rhode Island recently held a ribbon-cutting ceremony for a new Ocean Robotics Laboratory at its Narragansett Bay Campus, according to a news release. Two students used a remotely operated vehicle to cut an underwater ribbon in a 30-by-20-foot test tank.