University Mobilizes Its Maintenance Program
The University of Richmond streamlined their maintenance
and work order process with SchoolDude’s Maintenance-Essentials Pro.
With just under 4,000
students on a 350-acre campus,
the University of Richmond’s
University Facilities department
provides high-quality service to the campus
community, operating and maintaining the
facilities to enhance the educational mission
of the university. The facilities department
employs approximately 200 staff members
who respond to an average of 75 work order
requests per day, every day throughout the
calendar year.
In order to roll out a mobile maintenance
management program that would
increase efficiency and improve the tracking
of maintenance and operations tasks,
the institution sought out a web-based
CMMS with the ability to incorporate
tablets in the field.
After reviewing several technology providers,
the University of Richmond selected
SchoolDude’s MaintenanceEssentials Pro
due to the software’s integration capabilities
and ease of use. With SchoolDude, the
University of Richmond’s technicians can
respond to work orders more efficiently
and even find information about work
orders directly on their tablets.
Since the program kicked off, every
technician has received an iPad and
SchoolDude conducted a series of trainings
to ensure technicians were comfortable
with the solution and the new work order
process. SchoolDude’s routing rules allow
the administrative assistants to proof all
online requests and electronically assign
them to supervisors, who then electronically
route work orders to the appropriate
trade technician. Technicians receive their
assignments in real-time on their iPads
and can complete orders efficiently.
Paul Lozo, the director of Maintenance
for the University of Richmond, says, “Now,
work orders are paperless and wireless, so
the maintenance and operations department
can be more productive in the field
rather than having to come into the office
to access work orders.”
www.schooldude.com
This article originally appeared in the issue of .