Skip to main content
Add as a preferred source on Google

When You're Not A Fan (of Outsourcing)

  • 05/01/17

While many college and university administrators have good experiences with outsourcing (explaining why they keep doing it and increasing the number of outsourced services), not everyone is a fan. There are two ways of measuring success: by satisfaction and business outcomes.

“Understanding that this is subjective,” says Nick Owen, expert in digital and IT transformation and member of New York-based PA Consulting Group’s management team. “I’d say the satisfaction statistic is probably 50-50, meaning 50 percent of clients believe they have had their objectives fulfilled, and 50 percent have not. And I’d say that, regarding business outcomes, probably 70 percent of clients are satisfied and 30 percent have had unintended outcomes.”

For those of you who are not outsourcing fans, check out Faculty Forward Network (FFN, facultyforwardnetwork.org). According to the website, “The FFN is an activist faculty organization that improves faculty working conditions, supports increased public investment in instruction and research, and is fighting the corporatization of higher education.”

The organization has a toolkit to help you learn more and raise awareness regarding subcontracting or outsourcing practices on your campus. The “toolkit includes:

  1. Tools for researching if your college of university is subcontracting or outsourcing services.
  2. A sample Freedom of Information Act (FOIA) requesting copies of agreements with subcontractors.
  3. An action plan for concerned community activists to prevent or call into question any negative outsourcing or subcontracting agreements.
  4. A sample letter to the board of trustees you can use to request they do not agree to subcontracting or outsourcing agreements, or rescind existing agreements.”

Find the toolkit at: facultyforwardnetwork.org.

Another resource to check out is a white paper titled “Issues and Concerns in the Privatization and Outsourcing of Campus Services in Higher Education,” which can be found at ncspe.tc.columbia.edu/working-papers/OP10.pdf.

The paper is published by National Center for the Study of Privatization of Education (ncspe.tc.columbia.edu), which “provides nonpartisan documentation and analysis of privatization in education. We conduct research, host conferences, and post working papers. Our topics range from preschool to tertiary education, both at home and abroad.”

This article originally appeared in the issue of .

Featured

  • TCU Marks Campus Expansion Milestone

    Texas Christian University in Fort Worth, Texas, recently held a topping-out ceremony to mark progress on a major campus expansion effort including four new residential facilities and a five-story parking garage, according to a news release.

  • Wold Completes Geothermal Projects at Two Minnesota Schools

    Wold Architects & Engineers recently announced that it has completed two geothermal expansion projects for Mounds View Public Schools in Shoreview, Minn., according to a news release. The work at Highview Middle School and Irondale High School serves the district’s long-term goal of reducing energy costs and dependency on non-renewable fuel sources, as well as improving building performance.

  • Designing for Every Mind

    Learning environments have the power to shape not just what students know, but who they become. When a school is designed with genuine empathy—for the full range of ways students think, sense, and engage with the world—it becomes more than a building. It becomes a catalyst for growth, confidence, and belonging. That is the animating idea behind neurodiverse design, and it is one that is transforming how more architects and designers are thinking about school design.

  • Year-Round Schools Require Year-Round Indoor Air Quality Planning

    While many schools are out for the summer, year-round schools follow a more “balanced” schedule with shorter, more frequent breaks spaced throughout the school year. Even though this offers educational benefits, these facilities have less downtime for building maintenance. This can become an issue when facilities managers overlook the importance of routine HVAC maintenance and air duct cleaning services.