Skip to main content
Add as a preferred source on Google

When You're Not A Fan (of Outsourcing)

  • 05/01/17

While many college and university administrators have good experiences with outsourcing (explaining why they keep doing it and increasing the number of outsourced services), not everyone is a fan. There are two ways of measuring success: by satisfaction and business outcomes.

“Understanding that this is subjective,” says Nick Owen, expert in digital and IT transformation and member of New York-based PA Consulting Group’s management team. “I’d say the satisfaction statistic is probably 50-50, meaning 50 percent of clients believe they have had their objectives fulfilled, and 50 percent have not. And I’d say that, regarding business outcomes, probably 70 percent of clients are satisfied and 30 percent have had unintended outcomes.”

For those of you who are not outsourcing fans, check out Faculty Forward Network (FFN, facultyforwardnetwork.org). According to the website, “The FFN is an activist faculty organization that improves faculty working conditions, supports increased public investment in instruction and research, and is fighting the corporatization of higher education.”

The organization has a toolkit to help you learn more and raise awareness regarding subcontracting or outsourcing practices on your campus. The “toolkit includes:

  1. Tools for researching if your college of university is subcontracting or outsourcing services.
  2. A sample Freedom of Information Act (FOIA) requesting copies of agreements with subcontractors.
  3. An action plan for concerned community activists to prevent or call into question any negative outsourcing or subcontracting agreements.
  4. A sample letter to the board of trustees you can use to request they do not agree to subcontracting or outsourcing agreements, or rescind existing agreements.”

Find the toolkit at: facultyforwardnetwork.org.

Another resource to check out is a white paper titled “Issues and Concerns in the Privatization and Outsourcing of Campus Services in Higher Education,” which can be found at ncspe.tc.columbia.edu/working-papers/OP10.pdf.

The paper is published by National Center for the Study of Privatization of Education (ncspe.tc.columbia.edu), which “provides nonpartisan documentation and analysis of privatization in education. We conduct research, host conferences, and post working papers. Our topics range from preschool to tertiary education, both at home and abroad.”

This article originally appeared in the issue of .

Featured

  • Myrtle Grove Elementary

    Phased Construction Keeps Students on Campus During Rebuild

    When Escambia County School District needed to replace most of Myrtle Grove Elementary School in Pensacola, Fla., it had three distinct challenges: honor the school's legacy in the community, bring state-of-the-art learning environments to the county, and be seamlessly built on the same site as the active school campus.

  • Wenger Names New Vice President of Sales for Performing Arts, Controls

    Wenger Corporation, which provides products and solutions for music and theater education, performing arts and athletic storage, recently announced the hiring of a new Vice President of Sales for Performing Arts and Controls.

  • URI Cuts Underwater Ribbon on New Ocean Robotics Laboratory

    The University of Rhode Island recently held a ribbon-cutting ceremony for a new Ocean Robotics Laboratory at its Narragansett Bay Campus, according to a news release. Two students used a remotely operated vehicle to cut an underwater ribbon in a 30-by-20-foot test tank.

  • Indiana University Launches Capital Campus in D.C.

    Indiana University recently held a ribbon-cutting ceremony for the new IU Capital Campus in Washington, D.C., according to university news. The eight-story facility will provide a central hub for the university’s existing programs and business operations based in D.C., uniting them under one roof and providing the opportunity to expand.