Skip to main content
Add as a preferred source on Google

When You're Not A Fan (of Outsourcing)

  • 05/01/17

While many college and university administrators have good experiences with outsourcing (explaining why they keep doing it and increasing the number of outsourced services), not everyone is a fan. There are two ways of measuring success: by satisfaction and business outcomes.

“Understanding that this is subjective,” says Nick Owen, expert in digital and IT transformation and member of New York-based PA Consulting Group’s management team. “I’d say the satisfaction statistic is probably 50-50, meaning 50 percent of clients believe they have had their objectives fulfilled, and 50 percent have not. And I’d say that, regarding business outcomes, probably 70 percent of clients are satisfied and 30 percent have had unintended outcomes.”

For those of you who are not outsourcing fans, check out Faculty Forward Network (FFN, facultyforwardnetwork.org). According to the website, “The FFN is an activist faculty organization that improves faculty working conditions, supports increased public investment in instruction and research, and is fighting the corporatization of higher education.”

The organization has a toolkit to help you learn more and raise awareness regarding subcontracting or outsourcing practices on your campus. The “toolkit includes:

  1. Tools for researching if your college of university is subcontracting or outsourcing services.
  2. A sample Freedom of Information Act (FOIA) requesting copies of agreements with subcontractors.
  3. An action plan for concerned community activists to prevent or call into question any negative outsourcing or subcontracting agreements.
  4. A sample letter to the board of trustees you can use to request they do not agree to subcontracting or outsourcing agreements, or rescind existing agreements.”

Find the toolkit at: facultyforwardnetwork.org.

Another resource to check out is a white paper titled “Issues and Concerns in the Privatization and Outsourcing of Campus Services in Higher Education,” which can be found at ncspe.tc.columbia.edu/working-papers/OP10.pdf.

The paper is published by National Center for the Study of Privatization of Education (ncspe.tc.columbia.edu), which “provides nonpartisan documentation and analysis of privatization in education. We conduct research, host conferences, and post working papers. Our topics range from preschool to tertiary education, both at home and abroad.”

This article originally appeared in the issue of .

Featured

  • University of Arizona Approves New Residence Hall

    The Arizona Board of Regents recently approved plans for a new residence hall at the University of Arizona in Tucson, Ariz., according to a news release. The new facility is scheduled to open in fall 2028 and have the capacity for more than 1,200 students, enforcing a new university expectation that all first-year students live on campus.

  • Houston K–12 District Opens New Elementary School

    The Lamar Consolidated Independent School District (Lamar CISD) recently announced the completion of a new elementary school in a western suburb of Houston, Texas, according to a news release. Haygood Elementary School measures in at 110,000 square feet, has the capacity for 854 students, and is the first of three new schools scheduled to be built in the Cross Creek West community.

  • NWEA Report Recommends K–12 Natural Disaster Recovery Strategies

    The Northwest Evaluation Association (NWEA), a K–12 assessment and research organization, recently announced the release of a new playbook for schools and communities recovering from extreme weather events, according to a news release.

  • California K–12 District Completes Elementary School Campus Replacement

    The West Contra Costa Unified School District (WCCUSD) in Richmond, Calif., recently announced the completion of a replacement campus for Lake Elementary School, according to a news release. The school has capacity for 470 students between Transitional Kindergarten (TK) and sixth grade.