Website Accessibility

• By Stacy Haney, Pakapon Phinyowattanachip
• 01/01/17

The U.S. Department of Education’s Office for Civil Rights (“OCR”) has reportedly opened as many as 700 recent nationwide complaint investigations into whether local school districts’ and state departments of education’s websites are accessible to individuals with disabilities.

Disability advocates are filing complaints with OCR (and federal courts) alleging that both local school districts and state departments of education are discriminating against people with visual impairments and other disabilities by failing to take active steps to make websites, cloud-based applications, videos, documents and printed materials accessible to people with disabilities.

A recent example of these investigations arises in connection with an investigation conducted against the Michigan Department of Education (“MDE”). OCR, asserting jurisdiction under Section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act, found that that the videos and PDFs on MDE’s websites were not accessible to individuals with vision impairments. The videos were captioned, but the buttons on the videos were not properly labeled, rendering the website incompatible with a screen reader program to assist vision impaired individuals.

Moreover, the PDFs reviewed by OCR would not allow a person using screen-reading software to identify the document. According to OCR, screen readers must be able to copy or extract the document’s text to convert it to speech. OCR also noted that the website did not provide a way for people to report problems accessing information.

While MDE resolved the complaint by entering into a voluntary resolution agreement with OCR, that agreement will have timeconsuming, potentially costly and far-reaching implications. For example, MDE will have to caption (i.e., text representation of the audio in the video) up to 800 videos, and either convert up to 8,000 documents or delete them from the agency’s website.

A recently publicized example involving a local school district arises in connection with an investigation conducted against the Virginia Beach City Public Schools. OCR received a complaint that the school district’s webpages were inaccessible for individuals with visual impairments. According to OCR, school districts must ensure that individuals with disabilities are afforded an equal opportunit to participate in online programs, services and activities.

After conducting an assessment of four webpages identified in the complaint, OCR identified the following compliance concerns: images were missing alternative text; portions of the website could not be accessed without a mouse; lack of a sufficient contrast between text and background; and inability of keyboard users to pause, stop or otherwise control videos or slideshows.

To resolve these concerns, the district entered into a resolution agreement with OCR. As part of the resolution agreement, the district agreed to, among other things, undertake an assessment of its entire website to identify and correct any accessibility problems, develop and implement a website accessibility policy, and provide training to relevant staff.

The most troubling aspect of these cases is that OCR appears to be conducting investigations without any clear standards. Indeed, there are no laws or regulations that directly deal with website accessibility issues. Moreover, OCR itself has never issued any guidance documents on what exactly school districts must do for their websites to comply with Section 504 or Title II.

The widely accepted industry standard for website accessibility is the Web Content Accessibility Guidelines (“WCAG”) developed by the Web Accessibility Initiative. These guidelines, and in particular the WCAG version 2.0 (Level AA), help website designers make webpages accessible to users with disabilities. In many cases, however, OCR is attempting to hold school districts to a standard beyond what is required under WCAG 2.0 (Level AA). To address the issues impacting individuals who have a vision impairment or have limited mobility, OCR takes the position that webpages, in addition to meeting the guidelines under WCAG 2.0 (Level AA), must also meet Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 techniques for web content. To address the issues, OCR takes the position that videos posted on webpages must be closed-captioned.

In light of OCR’s aggressive stance on the issue of website accessibility, school districts would be well served to, at a minimum, bring their websites into compliance with WCAG version 2.0 (Level AA). The free web accessibility evaluation tool, available at wave.webaim.org, is a good starting point to determine whether websites are in compliance with WCAG version 2.0 (Level AA).

This article originally appeared in the issue of .