Skip to main content
Add as a preferred source on Google

Florida K–12 District Selects Solution for Student Device Inventory Management

  • By Matt Jones
  • 07/12/23

Miami-Dade County Public Schools (M-DCPS) in Miami, Fla., recently selected workflow management program Incident IQ as a solution for managing its inventory of student devices and for help-desk ticketing, according to a press release. The district has more than 34,000 employees and more than 330,000 students, leading to hundreds of thousands of district devices that require tracking and maintenance. It chose to partner with Incident IQ based on the solution’s user-friendly interface, time-saving automated procedures, and ability to integrate with pre-existing components of the district’s technology setup.

“Incident IQ stood out with its comprehensive platform that includes all of the features needed to operationalize the deployment of devices across a little more than 350 schools,” said Miami-Dade County Public Schools’ Assistant Superintendent, Innovation & School Choice, Daniel Mateo. “[These include] the ability to automate workflows; provide notifications; tie in insurance claims and acceptable usage policies; and track financial obligations, procurement data, and useful analytics; all while providing stakeholders with a role-based permissions policy that allows for everyone to stay informed.”

M-DCPS will use the cloud-based platform to track, manage, and support its inventory of student technology devices, according to the news release. The platform offers features like real-time updates to ensure prompt action if devices are lost or stolen. Teachers and other staff can use login data to identify devices assigned to students that haven’t been used within a certain period of time. Incident IQ’s Spare Pool feature manages loaned student devices to ensure that lost or damaged pieces don’t interfere with classwork. Finally, its ticketing system lets district staff address technology problems promptly via automations and routing features that assign reports to the correct support team.

“We are honored to be chosen as the workflow management partner for Miami-Dade County Public Schools,” said Incident IQ CEO R.T. Collins. “We understand the unique support challenges faced by large K–12 school systems like M-DCPS, and we’ve engineered our platform with the express purpose of handling needs like this at scale. This represents an enormous chance to positively impact the classroom experience for students, and we value the opportunity to work alongside our district partners at M-DCPS to support their educational technology initiatives.”

About the Author

Matt Jones is senior editor of Spaces4Learning. He can be reached at [email protected].

Featured

  • From Approval to Opening: Inside Travis Unified School District’s Fast Tracked Campus Expansion

    The Travis Unified School District (TUSD) in northern California includes several elementary and high schools serving over 5,400 students. In 2024, the TUSD Board approved the addition of sixth grade to the Golden West Middle School campus for the 2025–26 school year, setting in motion an accelerated effort to bring new facilities online in less than a year.

  • Johns Hopkins Starts Construction on New Residence Hall, Dining Facility

    The Homewood Campus of Johns Hopkins University in Baltimore, Md., recently began construction on a new residence hall and dining facility, according to university news. The work involves demolishing the existing Alumni Memorial Residence Hall I, which was built in 1923, to make room for the new facility.

  • AAADM Announces Building Safety Month Initiatives

    The American Association of Automatic Door Manufacturers (AAADM) recently announced its support of Building Safety Month as declared by the International Code Council (ICC), according to a news release.

  • Zurn Elkay Releases 2025 Sustainability Report

    Zurn Elkay Water Solutions recently announced the release of its annual sustainability report, according to a news release. The 2025 report discusses the organization’s efforts to maintain good environmental stewardship and the solutions provided in helping customers meet sustainability goals.