Florida K–12 District Selects Solution for Student Device Inventory Management

• By Matt Jones
• 07/12/23

Miami-Dade County Public Schools (M-DCPS) in Miami, Fla., recently selected workflow management program Incident IQ as a solution for managing its inventory of student devices and for help-desk ticketing, according to a press release. The district has more than 34,000 employees and more than 330,000 students, leading to hundreds of thousands of district devices that require tracking and maintenance. It chose to partner with Incident IQ based on the solution’s user-friendly interface, time-saving automated procedures, and ability to integrate with pre-existing components of the district’s technology setup.

“Incident IQ stood out with its comprehensive platform that includes all of the features needed to operationalize the deployment of devices across a little more than 350 schools,” said Miami-Dade County Public Schools’ Assistant Superintendent, Innovation & School Choice, Daniel Mateo. “[These include] the ability to automate workflows; provide notifications; tie in insurance claims and acceptable usage policies; and track financial obligations, procurement data, and useful analytics; all while providing stakeholders with a role-based permissions policy that allows for everyone to stay informed.”

M-DCPS will use the cloud-based platform to track, manage, and support its inventory of student technology devices, according to the news release. The platform offers features like real-time updates to ensure prompt action if devices are lost or stolen. Teachers and other staff can use login data to identify devices assigned to students that haven’t been used within a certain period of time. Incident IQ’s Spare Pool feature manages loaned student devices to ensure that lost or damaged pieces don’t interfere with classwork. Finally, its ticketing system lets district staff address technology problems promptly via automations and routing features that assign reports to the correct support team.

“We are honored to be chosen as the workflow management partner for Miami-Dade County Public Schools,” said Incident IQ CEO R.T. Collins. “We understand the unique support challenges faced by large K–12 school systems like M-DCPS, and we’ve engineered our platform with the express purpose of handling needs like this at scale. This represents an enormous chance to positively impact the classroom experience for students, and we value the opportunity to work alongside our district partners at M-DCPS to support their educational technology initiatives.”