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PNSI Global Alliance Launches New Quality Assurance Certification

  • By Matt Jones
  • 04/02/25

PNSI Global Alliance, a network of technology integrators and service providers, recently introduced a new Quality Assurance Certification (QAC) for AV service and support, according to a press release. The two-day, interactive workshop QAC course is designed for Certified Solution Providers (CSPs) to provide them with the most up-to-date and advanced quality assurance knowledge available. The course’s ultimate goal is to elevate industry standards at large.

The QAC course was tailored for technical field operations, system design, service management, and installation professionals, according to the news release. Topics covered include continual improvement, fostering a mindset of ongoing enhancements to avoid stagnation; best practices implementation, including standards in AV/UCC system design, fabrication, installation, and commissioning; customer satisfaction optimization; and compliance mastery, covering quality checklists, calculations, and measurements.

“At PSNI, we are relentless in our pursuit of making our integrators the strongest in the industry—to the direct benefit of their customers,” said Chris Miller, Executive Director of PSNI. “This new certification is yet another way we are ensuring that every CSP in our network operates at the highest level, delivering unparalleled service and expertise. Through this initiative—guided by renowned expert Jim Maltese—we are standardizing quality efforts across the globe for our enterprise clients.”

The course was created by a committee of leaders from the Association for Quality in Audio-Visual Technology (AQAV) and PSNI’s CSP companies. Course content mixes industry quality principles with real-world applications and examples, drawing from AV9000 quality documentation process core concepts, according to the news release.

“A customer of one CSP is a customer of all, and with this certification, our CSPs gain an edge that no one else has: a globally unified approach to excellence in AV service and support,” Miller said. “Whether in Las Vegas, London, São Paulo, or Singapore, our clients can expect the same elite level of professionalism, knowledge, and execution.”

About the Author

Matt Jones is senior editor of Spaces4Learning. He can be reached at [email protected].

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