New Smart Glasses Offer Real-Time Collaboration for Faster Repairs

  • By Yvonne Marquez
  • 09/20/19

Global technology company, Epson debuted the Moverio Assist, a new augmented reality headset that lets field technicians and remote experts collaborate in real-time to accelerate repairs and complete tasks.  

Global technology company, Epson debuted the Moverio Assist, a new augmented reality headset that lets field technicians and remote experts collaborate in real-time to accelerate repairs and complete tasks.

In conjunction with their app, Moverio Assist uses smart glasses with Si-OLED display technology that allows field technicians to view instructions, photos, PDFS, and videos, while communicating with remote company experts in real-time — and while hands-free. The Moverio BT-300 and BT-350 ANSI smart glasses have built-in cameras to show what field technicians are viewing so experts can help them complete the tasks. In addition, the Moverio BT-350 ANSI model includes indoor and outdoor safety shields that meet ANSI Z87.1 safety certification requirements.

Enotech, Inc., an environmental product, systems and services company, adopted Moverio for its troubleshooting, site walk-throughs and service calls, which yielded good results.

“Previously, phone conversations with field teams would sometimes stretch into hours — this has practically been eliminated by using Moverio Assist,” Jason Lalli, vice president of Encotech, Inc. said in a press release. “We have tried handheld screens in the past but having two hands available for work is game-changing for us. Jobs and support that might have taken entire days can be done in hours or minutes, and we can focus on revenue generation while keeping our customers happy.”

The Moverio Assist is available with monthly subscription plans based on minutes starting at $40 a month per pair of smart glasses.

For additional information, visit epson.com/moverioassist.

About the Author

Yvonne Marquez is senior editor of Spaces4Learning. She can be reached at ymarquez@1105media.com.

Featured

  • Fort Collins to Convert 1980s Office Park into Junior High School

    The Liberty Common School, a charter-public school in Fort Collins, Colo., recently broke ground on an adaptive reuse project that will convert an 1980s-era office park into a 45,000-square-foot junior high school for seventh- and eighth-grade students, according to a news release.

  • Spaces4Learning Launches 2025 New Product Awards

    Spaces4Learning is now accepting entries for the 2025 New Product Awards! The program’s goal is to honor the outstanding product development achievements of manufacturers and suppliers whose products and services are particularly noteworthy in helping to improve K–12 and Higher Education learning environments.

  • dormitory with green roofs, solar panels, balconies, and labeled architectural annotations

    2025 Residence Hall Design Trends Focus on Sustainability, Flexibility, Community, Technology, and Well-Being

    With the most technically advanced Gen Z (born between 1997 and 2012) at the helm, residence hall design trends for 2025 look to focus on flexible spaces, health and wellness, sustainability, community, and digital technology.

  • Wisconsin District Launches Series of Improvement Projects

    The School District of River Falls in River Falls, Wis., recently launched a series of five construction projects scheduled for completion by September 2025, according to a news release. The district partnered with Bray Architects for their design and with integrated construction management firm Kraus-Anderson (KA) for their construction.